Our Handshake
Our Handshake – The Dimensions of Support
At Territory True, we use a simple but powerful framework to guide the way we deliver support – we call it Our Handshake.
Just as every finger plays a role in strength and function, each “dimension of support” represents a vital part of a person’s wellbeing. Together, they form the foundation of our model of care.
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This approach is unique because it makes the complex work of disability support tangible and relatable. It helps our participants, families and professionals see that support is not just about tasks, but about honouring the whole person: heart, mind, body, spirit and networks.
Our Handshake is our promise to you.
These five dimensions of support provide more than care. They create a foundation for identity, empowerment, wellbeing, purpose and connection.
OUR HANDSHAKE IN PRACTICE
At Territory True, Our Handshake is our commitment to you.
It's how we turn our values into action. In practice, this holistic model for disability support enables us to be person-centred, evidence-based and dignity-driven.
These imperatives shape our every interaction as our promise
to see, hear and Truly support all those in our care.
The Heart – Identity & Belonging
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Honour each person’s history, cultural background and life story.
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Facilitate inclusion in family, social networks and community.
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Ensure language, customs and traditions are respected and visible in care.
“Know me, value me, include me.”
​​The Mind – Knowledge & Empowerment​
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Promote understanding of rights and choices.
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Support informed decision-making through clear communication.
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Co-create goals using accessible, strengths-based tools.
“Help me understand, then help me decide.”
​The Body – Wellbeing & Daily Living
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Provide consistent, evidence-based support with daily living activities.
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Address physical health, nutrition, rest, hygiene and routines.
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Tailor supports to changing needs, coordinating with allied health where required.
“Support me to thrive, not just survive.”
The Spirit – Meaning & Purpose
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Create opportunities for joy, purpose and creative expression.
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Honour spiritual, cultural or faith-based needs without judgement.
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Listen to what gives life meaning and integrate it into planning.
“Let me live a life that matters to me.”
The Network – Relationships & Support Systems
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Strengthen each person’s support network.
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Collaborate with families, carers, support workers and professionals.
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Maintain open communication and advocate for access and inclusion.
“Connection makes support strong.”
